HOW WE DO IT
Covion employs a unique service delivery method called
CO-SOURCING - multiple services are integrated into a single service
solution that is directly delivered by a Covion site-based Management and
Service Team, working as an integral part of our customers' organisations and
supported by COVION DIRECT
- a specialist FIS supply chain providing mobile, ad-hoc or specialist services
on a national basis that is co-ordinated by a Covion operated Help Desk.
This enables us to reduce costs by removing the overhead and profit layers of
employing many single service providers and improving quality by deploying a
single organisation to focus on total service delivery.
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WHAT WE ACHIEVE
Covion is a "practical" service delivery and management organisation focused on
performance. This means our operations are manned by experienced service
managers and well trained service teams. Underpinning what we achieve is
creative thinking, innovation and the adoption of current and emerging best
practice.
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Significant cost reductions through Fixed
Price solutions and innovative business agreements.
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One service operation is focused on responsiveness, quality and
continuous improvement, so fragmented service delivery is removed.
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A co-sourced solution ensuring service is aligned to your
business objectives. This gives you more time to spend on core
activities, without losing management control.
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Providing service expertise and benchmarks
to drive change and continuous improvement.
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Investment in the development of people,
service technology and service process to improve quality.
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